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Conflict Management

This course is a practical introduction to conflict management for all employees and managers – ideal for beginners or as a knowledge refresher.

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Preview of the Conflict Management e-learning course

Conflicts are a part of everyday professional life, yet many lack the tools to handle them professionally. This leads to frustration, friction, or even stagnation. This course provides a clear, practical introduction to the fundamentals of constructive conflict resolution.

With expert Antonia Jennewein

As an experienced mediator, coach, and workshop facilitator, Antonia Jennewein helps individuals and teams engage in dialogue, find their own solutions, and resolve conflicts sustainably.

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Topics covered in the conflict management training

  • How do conflicts arise?
  • The vicious cycle of conflict
  • Conflict development and stages
  • Conflict diagnosis: How do I recognize a conflict?
  • Communication during conflict
  • The four-sides model
  • Ways out of conflict
  • The three keys to positive dialogue
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Conflict Management

Conflict Management
About Conflict Management Training

Effective training for a culture of constructive communication and conflict resolution – foster positive dialogue and collaboration in your company with our comprehensive e-learning course.

Key features of keelearning's conflict management training
  • Identify and defuse conflicts early
    You will learn how conflicts arise, develop, and the stages they go through. This allows tensions to be identified and addressed early on – before they escalate.
  • Strengthening communication skills
    Using practical examples and models like the four-sides model, you will reflect on and improve your communication in challenging situations. This helps to avoid misunderstandings and build trust.
  • Better work environment and higher team performance
    Employees who can address conflicts actively and with a solution-oriented mindset contribute to a more harmonious environment and stronger collaboration – leading to greater satisfaction and productivity within the team.