E-learning for field service and sales must meet special requirements. Field service and sales employees are difficult to pull away from their field of work for further training. At the same time, this professional group relies on the rapid, time-saving, and precise acquisition of up-to-date knowledge and its immediate application. Only e-learning can truly fulfill the overall package of these requirements.

For years, e-learning for sales has been used successfully, especially by insurance companies and the pharmaceutical industry. Furthermore, telecommunications providers and sellers of frozen products, for example, are among those interested in e-training for field service employees. Today, e-learning courses and tools are more precisely adaptable to individual target groups than ever before. Read here how electronic further training for the field service helps insurance companies, pharmaceutical firms, & co. keep up and move forward in their everyday business!

E-learning for the field service: staying on the path to success!

Since changes and further developments in the industry or company require immediate adjustments, especially from sales employees, e-learning is indispensable for the field service. Companies simply lack the time and financial resources to pull field service employees away from their activities for an extended period. E-learning is a clever solution to ensure their efficient further training nonetheless.

Cost and competitive pressure, as well as globalization, make it necessary to stay constantly up to date with the latest knowledge and regulations. Being one step ahead of the competition is, of course, the ultimate goal: early e-learning for sales makes this possible. In addition, it avoids the sale of outdated products and services, such as insurance policies. Otherwise, this would lead to unforeseeable consequences, such as chaos in the back office.

Self-confidence in customer interactions

Recognize the opportunities for your company: A field service employee who has gained self-confidence through further training appears competent, winning, and positive to the customer. For example, there are e-trainings that specifically impart professional competence or strengthen empathy and psychological understanding. E-learning tools fulfill other important tasks by familiarizing field service employees with new locations or expanded product ranges.

Free download E-book: Strategic e-learning planning in 10 steps

E-learning: the right further training strategy

Via e-learning, 1,500 employees can easily participate in occupational safety training or product training. The right further training strategy ensures learning success. While with Computer Based Training (CBT), individual information on a handed-out CD-ROM might already be outdated, Web Based Training (WBT), which is also independent of time and location, enables knowledge updating in real time. From the moment of the update, the new data is available to learners and instructors. An additional plus of the learning platforms is education controlling: instructors can check the learning status of the participants and provide support.

Another variant of further training for field staff is the portioned dissemination of knowledge via mobile learning. Learning units can be received on a mobile phone, smartphone, tablet, or iPad in any place with data reception.

The learner in focus

Last but not least, the right level of interactivity is crucial for the success of e-trainings. Many e-learning experts are convinced that the first failed online training already causes employees to reject this type of further training.

While chats, whiteboards, forums, mail functions, & co. are perceived as an enrichment by tech-savvy learners, they tend to deter less tech-savvy course participants. To accommodate them, "stripped-down" WBTs or Learning Management Systems with particularly simple handling can be used. Likewise, the perfect e-learning plan is content-oriented toward learner needs.

The e-learning software keelearning - Ideal for further training in field service and sales

[embed]https://www.keelearning.de/wp-content/uploads/2024/04/Produktvideo-komprimiert.mp4[/embed]