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Erschienen am

20.10.2016

Build a company wiki; centralize knowledge

Norma Demuro

E-Learning Expert, CEO @ keelearning

description

Knowledge is power, which everyone prefers to keep to themselves - that was yesterday. Today, the motto is: "Shared knowledge creates growth". Knowledge about processes is usually needed spontaneously when a problem becomes acute or changes are pending. Experienced employees are immediately exposed to a rush of questions and must provide feedback and show solutions to all questioners at the same time. Without appropriate precautions, such situations can occur, for example, during the succession of knowledge carriers, the hiring of new employees, or their return from parental leave. With suitable instruments like a wiki, they can be prevented.
Keeping up with the times and staying ahead of them: Create an information base for your company, for example in the form of a corporate wiki or instructional videos! Use these to inform your employees how they
  • Master current tasks
  • Overcome the challenges of tomorrow
  • Deal correctly with unforeseen situations

 

This knowledge and the associated skills empower employees to exploit their potential and creativity. Learn more!

 

Corporate Wiki & Co.

It is important for every company that the know-how of individual knowledge carriers remains in the company and is not lost. But how do you ensure that? Today, e-learning developers provide digital support for the provision of knowledge. Wikis are the tools with which knowledge about company processes can be recorded digitally and accessed at any time. "More and more companies are relying on wikis for knowledge management," announced unternehmer.de in its article "The 10-point checklist for a corporate wiki". We would like to get to the point with your knowledge management: Plan your own corporate wiki target-oriented along the 10 keeunit planning steps!

 

LMS systems support the provision of knowledge

Can employees provide their knowledge in a comprehensible form and simultaneously manage their workload? Classic advanced training preparation requires time and experience. So the answer would be "No" if it weren't for wikis and learning management systems that meaningfully facilitate knowledge provision and transfer. But how effective are these systems really?

 

 

A good Learning Management System impresses with:

  1. Simple creation: Feeding in knowledge does not take the "trainer" much time.
  2. Ease of use: Trainers and participants get easy access to the learning content.
  3. Active learning culture: Trainers and participants keep the exchange of knowledge flowing.

 

 

Participation creates dynamics, motivation, a sense of togetherness

Digital knowledge pools with a wealth of knowledge accessible at any time are on the rise. To create its own online educational facility, a company must select the appropriate platform or the suitable LMS system in which employees can convert their material into online training. "Conversion" – what does that mean? Even for people without experience in course creation, conversion is no longer a problem today, as e-learning technology has become very user-friendly. Thus, an employee can act as a "trainer" without having to give training in the classical sense. Converting in e-learning preparation means embedding an uploaded PDF document or a PowerPoint presentation into a course structure. Through the addition of multimedia and questions, an interactive learning environment is created that conveys all relevant information.

Knowledge management with a perspective: A corporate wiki can be created cost- and time-effectively and can be supplemented and expanded at any time. It is suitable for both regular and short-term knowledge retrieval on demand. Employees in the company can actively participate in building the corporate wiki, thereby increasing motivation and identification with the company.

 

Flexibility and self-determination

"Corporate wikis are internal company networks that are used as a source of knowledge and a repository. All employees have access to them and can enter, supplement, or comment on content," informs unternehmer.de. Not least, employees can learn whenever they want – and in their own time! This allows them to better understand and store content in their long-term memory. However, memorizing all the details is often no longer necessary today. If the corporate wiki exists, information can always be accessed. However, the willingness to regularly complete online training and expand knowledge bases should be present. An intuitive learning environment without technical hurdles and so-called "microlearning" (learning in bite-sized pieces) makes this easy for learners. If learning is also "on-demand", feel-good learning is perfect. When attention wanes, the participant can interrupt online training of this form and gather new strength during a learning break.

 

Learning culture: Feedback & Teamwork

Learning only remains continuous and productive if a learning culture prevails in the company that encourages teamwork and feedback. Employees must dare to ask questions. Some feel most comfortable when they can do this within a learning platform and the knowledge carrier, in turn, answers in their own time. Working together on the "Project Knowledge" creates a feeling of teamwork. Contrary to still widely held views, knowledge sharing does not mean a loss of authority. Rather, the confident handling of knowledge and the empowerment to make knowledge-based decisions allow an employee to advance to become a top employee.

 

 

Create a corporate wiki – the 10 keelearning planning steps:

Our checklist reveals what you should pay attention to when building a corporate wiki!

 

  1. Lay a foundation! Maintain initial content in your new wiki immediately. Employees quickly recognize how they can contribute their own knowledge and lose their inhibitions.
  2. Appoint a mentor! Announce the name of the wiki manager who encourages employees to maintain the wiki and ensures that only useful and helpful content is in the wiki.
  3. User-friendly participant rules! To ensure colleagues enjoy using and maintaining the corporate wiki, participant rules should be designed in a user-friendly way.
  4. Link wiki entries! Our brain works with connections, so link wiki entries to each other where it makes sense.
  5. Facilitate participation! Wiki maintenance is additional work – allocate working time for your employees for this.
  6. Avoid chaos! By defining a basic structure of core categories, you prevent chaos in the wiki.
  7. Naming of wiki categories! Give all wiki categories and subcategories simple and self-explanatory names.
  8. Create order! Determine exactly which content belongs in the corporate wiki and which does not.
  9. Introduction to functions! Introduce your employees to the use of the wiki. Instructional or application videos are suitable for this, among other things.
  10. Guarantee findability! Regularly check your wiki for uncategorized content and organize it.

 

 

Introduce a corporate wiki now with keelearning!

Would you like to launch your own corporate wiki and have questions about it? keelearning is happy to help you build your individual knowledge pool. We will provide you with the suitable learning management system, create your wiki with you, and introduce it together with you in your company. Write to us or call us at +49 6131 930 6003.

Key Takeaways