All Case Studies
MS Direct Case Study: Multilingual Training in Logistics
How a leading Swiss e-commerce fulfillment provider uses keelearning to build a multilingual learning solution for its international frontline team — and brings training directly to the workplace.
How a leading Swiss e-commerce fulfillment provider uses keelearning to build a multilingual learning solution for its international frontline team — and brings training directly to the workplace.
At a glance
About the company
MS Direct AG is a leading Swiss provider of customer experience, logistics, and fulfillment services. Over 700 employees ensure smooth processes across all locations – from returns to parcel logistics. The focus is on efficient operations, modern technologies, and a strong team. Especially through close collaboration with multilingual frontline staff, MS Direct is consistently driving the digitalization of internal training.
Industry
Logistik
Headquarters
Employees
>1000 employees
/tldr
/list
/pair
Here is what onboarding looks like
New employees begin with a standardized onboarding program. Some training sessions are held together at scheduled times, which fosters teamwork and collaboration. Afterward, employees continue their learning at their own pace. The availability of content in their native language is particularly valued—a real plus for understanding and integration. Certificates awarded upon successful completion also provide an extra boost of motivation.
Looking ahead
In the future, MS Direct plans to further expand its training offerings—both for new hires and for existing teams in their day-to-day operations. The goal is to provide all employees with centralized access to all relevant information and learning content
Why MS Direct recommends keelearning
“keelearning is ideal for companies with frontline workers. The training is interactive, varied, and location-independent. Our employees can learn via the app whenever and wherever they want. This ensures high acceptance and genuine learning success.”
/testimonials
/cta
»Crucial for us was that keelearning is multilingual and easy to use – for both admins and front-line staff. This allows us to create and keep training courses up-to-date ourselves. The onboarding process is now standardized and more efficient – all new employees start with the same content. The fact that training can be done in native languages is particularly well-received. This strengthens understanding, integration, and motivation.«
Anika Heim, MS Direct AG
Would you like to train your employees efficiently and multilingually?
Then discover keelearning – in a no-obligation online demo, we'll show you how simple digital learning can be in the workplace!
This is how MS Direct uses keelearning:
- Multilingual frontline staff training for logistics employees at various locations
- Onboarding new employees — digital, standardized, and in their native language
- Process and safety instructions directly at the workplace
- Mobile learning via smartphone — independent of fixed working hours and locations
- Up-to-date training content in a dynamic logistics environment
With keelearning, MS Direct was able to fundamentally improve its training process:
- Centralized and standardized training, e.g., for onboarding in returns processing
- Multilingual content thanks to an integrated translation function
- Self-service content creation by subject matter experts
- Motivating learning approach through gamification and quiz features
- Mobile learning via app, even without PC access
>200%
more revenue through customer training in the following quarter
100%
Mandatory course completion rate
Faster onboarding
New hires ready to work before day one
The Challenge
- Most of the workforce are non-desk employees (frontline staff)
- Diverse cultural backgrounds and languages made communication challenging
- Difficulty in uniformly and clearly communicating information to all employees
- Training was primarily conducted through daily briefings and informal exchanges
- Lack of digital infrastructure for targeted, location- and language-independent knowledge transfer
The Solution
MS Direct was looking for an e-learning solution that was intuitive, flexible (including mobile), and available in multiple languages. keelearning impressed with:
- Multilingual support for all relevant target groups
- Intuitive usability for both admins and employees
- Self-service content creation by team leaders
- Versatile features to cover various learning methods
The learning platform for businesses looking to make their training simple, mobile, and accessible to all – with no IT overhead.
